At Nitro Stainless, we understand that in the construction industry, time is money. Our “24-Hour Dispatch” guarantee is designed to get your project over the finish line.
1. Custom Orders & Measurements
All products from Nitro Stainless are custom-cut to the specific dimensions provided by the customer at the time of order.
- Customer Responsibility: You are responsible for ensuring all measurements (Height and Width) are accurate.
- No Refunds: As these items are custom-manufactured, we cannot offer returns, exchanges, or refunds for incorrect sizing provided by the customer.
2. The 24-Hour Dispatch Guarantee
We pride ourselves on speed. Our 24-hour guarantee applies to the fabrication and dispatch of your order.
- Cut-off Time: Orders placed before 3:00 PM AEST on a business day (Monday–Friday) will be dispatched or ready for pickup within 24 hours (the next business day).
- Weekends & Holidays: Orders placed after 3:00 PM on Friday or over the weekend will be processed on the following Monday for Tuesday dispatch.
3. Shipping & Liability
- Dispatch vs. Delivery: “Dispatch” means the order has left our facility and been handed to a third-party courier.
- Courier Delays: Nitro Stainless is not liable for any delays in transit caused by courier networks, traffic, or other external factors. We do not guarantee delivery dates, only dispatch dates.
- Site Delays: Nitro Stainless is not liable for any liquidated damages or costs associated with site inspection delays due to courier transit times.
4. Payment Terms
To maintain our fast-track service, we operate on a “Payment Before Production” basis.
- Orders will only enter the fabrication queue once payment is confirmed via our online payment gateway.
- We do not offer trade accounts or “pay-on-invoice” for this service.